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Before & After School Clubs

What activities will my child take part in?

Each session is packed with energy, variety and creativity from multisports and team games to arts, crafts and fun challenges. No two sessions are the same!

Do I need to provide any equipment?

Nope. We’ll provide everything they need. Just make sure they’re in comfy clothes and ready to play.

What age groups do you cater for?

Typically Reception to Year 6. Check your school’s club info when booking, as age ranges may vary slightly.

What happens if I’m running late for pick-up?

Things happen, just let us know as soon as you can so we can keep your child reassured and safe.

Can I book ad-hoc sessions or do I need a regular spot?

You can book as flexibly as you like, though popular days do fill up quickly.

Holiday Camps

What activities do your camps offer?

Over 20 different ones every day from football, Nerf tag, and inflatables to science slime labs and arts & crafts. It’s high-energy fun, all day long.

What age range are the camps for?

Our camps are designed for children aged 4 (Reception+) to 16.

Is lunch included?

Yes, for HAF-supported bookings. Otherwise, please pack a nut-free lunch and refillable water bottle.

Why should I book a holiday camp for my child?

It’s a brilliant way to keep them active, social, and stimulated during the school holidays. Our camps build confidence, teach new skills, and give kids an unforgettable experience.

What is the HAF Programme and who is eligible?

The Holiday Activities and Food Programme (HAF) is fully funded by the Department for Education and runs across Easter, Summer and Christmas. It’s for children receiving benefit-related Free School Meals — check with your local council for access.

Billing & Payments

How do I pay for clubs or camps?

All bookings are made online via your account. We accept debit/credit cards and Childcare Vouchers.

Do you accept Tax-Free Childcare?

Yes, just check that your chosen venue is Ofsted registered. You’ll find this info when booking.

Can I get a refund if I cancel?

You can cancel or reschedule through your online account. Terms apply, so please refer to our cancellation policy when booking.

Health & Safety

Who will be looking after my child?

Our team is fully vetted, DBS-checked and trained in safeguarding and first aid. They’re warm, friendly and full of energy.

What if my child has a medical condition?

Please tell us about any conditions during registration. We’ll ensure the right steps are taken to support their needs.

What measures do you take to keep children safe?

We operate within Ofsted guidance, complete risk assessments for all venues, and maintain high staff-to-child ratios.

Inclusion & Accessibility

My child has additional needs – can they still attend?

We do our very best to accommodate all children. Let us know about your child’s needs in advance, and we’ll work with you to make sure they feel included and supported.

Are your venues accessible?

Yes, most of our venues are wheelchair-friendly, but please contact us before booking if you have specific access needs.

Financial Support

Do you accept Childcare Vouchers and Universal Credit?

Yes, most of our clubs and camps accept both. Check during the booking process, or reach out to our team for help.

Can I spread the cost of bookings?

Yes, flexible payments are available for some services. You’ll see your options at checkout.

How do I apply for HAF funding?

You can check your eligibility and book via your local council’s website. We also link directly to supported councils on our HAF page.

Account & Bookings

How do I create an account?

Simply head to our booking portal and follow the steps to register. It only takes a minute.

I’ve forgotten my password – what do I do?

Click ‘Forgot password’ on the login page and follow the prompts.

How do I update my child’s details?

How do I know if my booking went through?

You’ll receive a confirmation email as soon as your booking is complete.

Additional Questions

What happens if I’m running late to pick up my child?

If you’re running late, please contact our office as soon as possible:

We understand that delays can happen — just keep us informed so we can make the appropriate arrangements.

Can I get a refund?

We understand that plans can change. Our cancellation and amendment policy is:

All cancellation/amendment requests must be made in writing via info@getactivesports.com.

How do I pay using Tax-Free Childcare?

When using Tax-Free Childcare, please search for the following provider:
Get Active @ Radstock Primary

This is our registered name across all provisions, even if your child does not attend Radstock Primary School.
If you’re having trouble finding us, try using this postcode: RG6.

Important:

What are the childcare voucher details I need?

Here are our details for various voucher providers:

Please allow up to 7 days for voucher payments to appear in your account.

Do you accept Universal Credit and Childcare Grant Scheme (CCG)?

Yes — we accept the following financial support schemes:

Please note: Extra-curricular clubs do not accept childcare vouchers or Tax-Free Childcare.

All payments through financial support schemes must be confirmed by our office before they’re applied. For more info, please contact us: info@getactivesports.com

Can I spread the cost of my booking?

Absolutely! We offer flexible weekly, bi-weekly, and monthly installment plans.

To get started, register or sign up for a customer account here.

Is the club inclusive and accessible for children with additional needs?

Yes — we are committed to providing inclusive experiences for all children.
To support your child, please email us to request a SEN form: info@getactivesports.com